Results-Oriented Management and Accountability (ROMA)
is a form of management practice that incorporates the use of outcomes or results into the administration, management, and operation of human services.
ROMA focuses on what happens to the client as a result of the service by measuring how effective the service has been. Designed by the Office of Community Services' Monitoring and Assessment Task Force in response to the 1993 Government Performance and Results Act (GPRA), ROMA provides a flexible architecture of six national goals that the Community Service Block Grant (CSBG) network strives toward.
Within these goals, agencies can show the outcomes they are achieving with CSBG funds, as well as the other programs they undertake to assist low-income families and communities.